Privacy Policy

This privacy, retention and cookie policy describes how www.artbydilley.com (the “website”, “we”, “us” or “our”) collects, uses, discloses and protects personal identification information about you such as your name, email address, phone number etc. (your “Personal Information”) when you visit or make a purchase from the website.

By using our website or making a purchase from this website, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our website or provide us with your personal information.

Our Promise

Art by Dilley does not share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites. We may pass on your personal information if we have a legal obligation to do so. Our website is hosted on a Shopify platform.

Collecting Personal Information

When you visit the website, we collect certain information about your device, your interaction with the website and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: the device and browser you use, IP address, time zone, cookie information, what websites or products you view, search terms, and how you interact with the website
Purpose of collection: to load the website accurately for you and to perform analytics on website usage to optimize our website.
Source of collection: Collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.

Order information

Examples of Personal Information collected: name, email, shipping and billing address, payment details (including credit card numbers, bank details and phone number.)
Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and - when in line with the preferences you have shared with us - provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, our printer The Print Space London and shipping partners Royal Mail and DHL.

Customer support information

Examples of Personal Information collected: name, email, shipping and billing address and/or phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.

Minors

The Website is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children under the age of 16. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us using the details below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For example:

We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising at these links:

GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
PINTEREST https://help.pinterest.com/en-gb/article/third-party-analytics-or-advertising-providers-pinterest-uses-or-allows

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/

Using Personal Information

In order to make the website and services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services.

We use your Personal Information to provide our services to you. These include: offering products for sale; processing payments; shipping and fulfilment of your order; creating and managing user accounts; keeping you up to date on new products, services, and offers; improving products and services; responding to enquiries and offering support; enforcing terms and conditions and policies; improving the user experience and responding to legal requests.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;

The performance of the contract between you and the website;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the website, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information at the bottom of the page.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

What are cookies?

Cookies are small text files that are placed onto your device (such as a computer, tablet or smartphone) when you visit a website. Cookies are used to collect standard Internet log information and visitor behaviour information and are widely used to make websites work more efficiently and provide valuable information to website owners.

When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit: https://www.allaboutcookies.org or https://ico.org.uk/for-the-public/online/cookies

How do we use cookies?

We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the website or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

Cookies will not harm your computer and they don’t store sensitive information such as credit card details.

Our website is on the Shopify platform. For the full list of cookies Shopify uses to optimize your experience on our website and to provide our services, please visit: https://www.shopify.com/uk/legal/cookies

How can you manage cookies?

You can choose whether or not to accept cookies by setting your browser not to accept cookies. The website https://www.allaboutcookies.org has more information about how to modify your browser settings or how to block, manage or filter cookies. Please note that blocking or removing cookies may have a negative impact on your user experience and some of the website’s features may not function or be fully accessible as a result.

Do Not Track signals

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Social Media Features

Our website and services may include social media features, such as the Pinterest and Instagram buttons, Share this buttons etc. (collectively, “social media features”). These social media features may collect your IP address, what page you are visiting on our website and may set a Cookie to enable social media features to function properly. Social media features are hosted either by their respective providers or directly on our website. Your interactions with these social media features are governed by the Privacy Policy of their respective provider.

Links to other resources

The website contains links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the website and to read the privacy policies of each, and every, resource that may collect Personal Information.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website and update the “Last updated” date.

Security

We take reasonable measures to protect your Personal Information from unauthorised access, disclosure, or alteration. However, no data transmission over the internet is completely secure, so we cannot guarantee the absolute security of your information.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@artbydilley.com

Last updated: 01/09/23

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/global/contact-us/